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Opening Times
Welcome to the Symonds Green Health Centre
We are located at Filey Close, SG1 2JW
Call us on 01438364488
e82111.symondsgreenhealthcentre@nhs.net
Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful tool for other health-related information in the local area. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Our Mission Statement
Symonds Green Health Centre will deliver outstanding medical services by creating an environment which is safe and emphasise compassion, listening, creativity team-work, trust and honesty
We will aim to deliver outcomes by providing appointments, specialised treatment, sign-postings, and knowledge, that will maintain our excellent reputation in the patient care management,preventative medicine and holistic care
Extended Access
Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 9.00am to 5.00pm on Saturdays.This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at St Nicholas, Stevenage. To find out more, or to book an appointment, please speak to one of our reception team
NHS GP Survey 2023 Results Are Out!
Symonds Green Health Centre is #1 in Stevenage
In Stevenage, The Symonds Green Health Centre came out on top with a satisfaction rate of 90 per cent. Huge thank you to our patients! We will continue working hard to ensure all of our patients get an excellent service.
Here is further info
https://www.thecomet.net/news/23675745.2023-gp-patient-survey---north-herts-surgeries-rated/
What is NHS GP Patient survey?
The GP Patient Survey is designed by NHS England to give patients the opportunity to feed back about their experiences of their GP practice.
The survey asks about your experiences of your local GP practice and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or hard it is to make an appointment at your practice, satisfaction with opening hours, the quality of care received from your GP and practice nurses, amongst other things
When We Are Closed
When the surgeries are closed in the evenings and at weekends / public holidays you may contact the 'Primary Care Out-of-Hours Team' on 111.
111 is the free, 24 hour service for patients. If you need medical help and it is not an emergency then call 111.
This Hertfordshire based service will direct you to the right local health service for you – this could be your doctor, dentist, an out of hours doctor, a late opening pharmacist, community nurse, a Minor Injuries Unit or A&E.
This is the fastest way to get the right help – wherever you and whatever time.
- 111 will get you through to a team of highly-trained advisers supported by experienced nurses. You will be asked questions to assess your symptoms and then you will be directed to the right local service. If the 111 advisers think you need an ambulance they will arrange for one to be sent to you.
- Use 111 when you need medical help – when it is not a 999 emergency.
- Use 111 when you do not know who to call for medical help.
- Use 111 for health information and reassurance about what to do next.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
We Are a Parkrun Practice
Whether people want to improve their fitness, make new friends, cope with health problems, learn new skills or simply be outside with others, parkrun has a positive impact on health and wellbeing and changes lives.
- Free, weekly 5k events for all ages from 4+, every Saturday morning, in areas of open space
- Organised by local volunteer teams
- Not races: walk, run, jog, volunteer or spectate
- parkrun is open to all, including those who are inactive or have health conditions or disabilities
- Improve health and wellbeing through physical activity, including volunteering
- Socialise, make friends and be part of a welcoming, supportive community?
Practice Education and Training
Practice Education Events 2024 - 2025
To allow administrative and clinical staff dedicated time to undertake education and mandatory training, it has been agreed with the training Hub of Herts and West Essex ICB that the practice will be allowed to close for one afternoon per month. The practice and phone lines will be closed from 1.00 - 18.30pm, we are sorry that we will not be able to deal with routine queries on these afternoons.
If you have an urgent medical need when we are closed please contact NHS 111 for assistance.
Future dates agreed are:
10th April 2024
9th May 2024
4th June 2024
We thank you for your co-operation to enable the practice to undertake this essential training
Practice Update
- We, at the Symonds Green Health Centre, are a Data Controller of your information. This means we are responsible for determining the purpose for collecting, storing and handling your personal and healthcare information when you are registered with us as a patient. Our aim is to provide you with the highest quality healthcare. To do this we must keep information about you, your health, and the care that is provided, or is planned to be provided, to you. This information is collectively known as your ‘health record’. The purposes for which we use the information held in your health record are set out in this Privacy Notice. It is important to us that you are informed about how we use the information we hold about you. If you have any questions about this Privacy Notice or any other concern regarding how your personal and healthcare information is used, then please contact us.
- All long term chronic health conditions are being reviewed in our clinic (e.g Diabetes, COPD, Asthma etc). If you are due a review please either complete an Admin eCONSULT or the appropriate review form on this website.
We must remind all our registered patients about our Zero Tolerance Policy. Any form of abuse of any kind to NHS Staff will not be tolerated by the practice
All patients attending Symonds Green Surgery for a face to face appointment must wear a Face Mask.